Cancellation & Refund Policy
Cancellation Policy:
Eligibility for Cancellation:
- Customers are eligible to cancel their subscriptions within 7 days of the date of purchase. However, this shall only be applicable in case the issue is found to be genuine by Growlogic Technologies Pvt. Ltd.
How to Cancel:
- To cancel your subscription, please contact our customer support team via email at support@eeko.aior through our in-app support feature.
- Include your subscription details and reason for cancellation in your request.
Confirmation of Cancellation:
- Upon receiving your cancellation request, our team will review and process it within 2 business days.
- You will receive a confirmation email once your cancellation has been processed.
Refund Policy:
Eligibility for Refund:
- If the cancellation request is made within the 7-day window from the date of purchase and the management has approved the claim to be genuine, you are eligible for a full refund of the subscription fee.
Refund Process:
- Once your cancellation is confirmed, the refund request will be submitted for approval to our admin team.
- The refund will be processed within 10-15 business days after approval.
Refund Method:
- Refunds will be credited back to the original payment method used for the purchase.
- If the payment was made via credit card, the refund will be reflected in your next billing cycle.
Non-Refundable Situations:
Post 7-Day Cancellation:
- Cancellations made after the 7-day window are not eligible for a refund.
Partial Subscription Period:
- No refunds will be provided for partial subscription periods or unused services within the subscription period.
For any queries or further assistance regarding the cancellation and refund process, please contact our customer support team at support@eeko.ai.
By adhering to this Cancellation & Refund Policy, we aim to ensure a transparent and fair process for all our customers. Thank you for choosing Eeko.AI.